Overview
Our goal is to deliver high-quality animal and pet products safely and on time. This Shipping Policy outlines delivery timelines, order processing, charges, and related information.
Order Processing
Orders are processed within 24–48 working hours.
Orders placed on weekends or holidays are processed on the next business day.
You will receive an email/SMS confirmation once the order is dispatched.
Shipping Time
Standard delivery usually takes 3–7 business days depending on location.
Remote areas may require additional days to deliver.
Delays may occur due to weather, courier issues, or high-volume periods.
Shipping Charges
Shipping charges are calculated at checkout based on weight & delivery location.
Free shipping may be available during special promotions.
Order Tracking
Once shipped, you will receive a tracking ID.
You can track your order through the courier’s website.
Undelivered Orders
If the courier fails to deliver, they attempt re-delivery.
If still unsuccessful, the order will be returned to us.
Damaged or Wrong Product
If you receive a damaged or incorrect product, contact us within 48 hours with unboxing pictures & order details.