Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase animal and pet products from our store.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Full Name
Email Address
Phone Number
Billing & Shipping Address
Passwords created for account login
Order information

B. Payment Information

UPI / Wallet / Card transaction details
Payment mode & status
(We do not store credit/debit card numbers. All payments are processed securely through a trusted gateway.)

C. Device & Technical Data

IP Address
Browser type
Device information
Cookies & tracking data

D. Shopping Behavior

Products you view
Wishlist items
Items added to cart
Purchase history

2. How We Use Your Information

We collect your information to provide the best shopping experience.

We use your data for:

Processing and delivering your orders
Sending order updates (Email/SMS/WhatsApp)
Customer support and communication
Improving website performance and user experience
Personalized product recommendations
Managing user accounts and login
Preventing fraud or suspicious activity
Sending promotional offers (only if you opt-in)

3. Cookies & Tracking

To improve your experience, we use:

Cookies
Pixels
Tracking scripts

Cookies help us:

Remember your login
Maintain your cart
Show recommended pet products
Improve website speed

You can disable cookies in your browser settings anytime.

4. Sharing Your Information

We do not sell or share your personal information with unauthorized companies.

We may share information only with:

A. Trusted Service Providers

Courier & delivery partners
Payment gateways
SMS/Email service providers

B. Legal Compliance

We may disclose data if required:

By law
Court order
Government authority

5. Payment Security

We use SSL encryption and secure gateways for all transactions.

We never store:

Full card numbers
CVV
Net banking passwords

All payments are processed through verified and encrypted systems.

6. WhatsApp & SMS Notifications

If you contact us or place an order, you may receive:

Order confirmation
Shipping updates
Delivery alerts
Support messages

You may opt-out anytime by messaging us or updating your account preferences.

7. Your Rights

You have full control over your data.

You can request:

Access to your information
Editing/Updating information
Account deletion
Stopping promotional messages
Copy of all stored data

8. Data Storage & Retention

We store your data only as long as needed:

Order records — required by law
User accounts — until you request deletion
Analytical data — limited retention for performance improvement

Your data is stored in secure, encrypted servers.

9. Protecting Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect information from children.

10. Third-Party Links

Our website may contain links to external sites such as:

Social media
Payment gateways
Product references

We are not responsible for third-party privacy practices.

11. Policy Updates

We may update this Privacy Policy occasionally.
Latest version will always be available on this page.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to request data changes, please contact us using the Contact Us page on our website.