Overview

Customer satisfaction is our top priority. If you receive the wrong or damaged product, we offer an easy return process.

Return Eligibility

You can request a return if:

• The product arrived damaged

• The wrong product was sent

• The product is defective

• The product is expired

Conditions

• Request must be made within 7 days of delivery.

• Product must be unused and in original packaging.

• Animal food items opened/used cannot be returned unless damaged on arrival.

• Hygiene products (brushes, feeders, grooming tools) are not returnable unless defective.

Non-Returnable Items

• Perishable pet food opened/used

• Customized items

• Discounted items (unless damaged)

Return Process

• Contact us through our Contact Us page

• Provide order ID, images, and reason

• Our team will approve the return

• Courier pickup will be arranged in 2–4 days

Refunds

• Refund processed after product inspection

• Refund may take 4–7 working days to reflect